Surrogation is a psychological phenomenon in which a measure of some underlying construct gradually comes to replace the construct itself in a person's thinking. It has been studied especially in management and business settings, where a manager tasked with pursuing a strategic goal can lose sight of that goal and begin acting as though the measurement used to track it is the goal itself, such as a manager who comes to treat a customer satisfaction survey score as though it were customer satisfaction.
Facts
Core ClaimSurrogation is a psychological phenomenon found in business practices whereby a measure of a construct of interest evolves to replace that construct. 1 First Described Year Classification
Type of Phenomenon Connections
In Branch
Source Wikipedia: Surrogation
Sources
1. Wikipedia: Surrogation
Wikimedia Foundationlead paragraph
Surrogation is a psychological phenomenon found in business practices whereby a measure of a construct of interest evolves to replace that construct.
References list, citation 2 (Choi, Hecht, Tayler)
Choi, Willie; Hecht, Gary; Tayler, William B. (2012). "Lost in Translation: The Effects of Incentive Compensation on Strategy Surrogation". The Accounting Review. 87 (4): 1135-1163.
lead section, phenomenon-kind classification
Surrogation is a psychological phenomenon found in business practices whereby a measure of a construct of interest evolves to replace that construct.
In Branch: Cognitive Psychology, Categories
Wikipedia article 'Surrogation' is filed under Category:Cognitive biases.
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