Surrogation is a psychological phenomenon in which a measure of some underlying construct gradually comes to replace the construct itself in a person's thinking. It has been studied especially in management and business settings, where a manager tasked with pursuing a strategic goal can lose sight of that goal and begin acting as though the measurement used to track it is the goal itself, such as a manager who comes to treat a customer satisfaction survey score as though it were customer satisfaction.
Facts
Core ClaimSurrogation is a psychological phenomenon found in business practices whereby a measure of a construct of interest evolves to replace that construct. 1 First Described Year Classification
Type of Phenomenon Connections
In Branch
Source Wikipedia: Surrogation
Sources
1. Wikipedia: Surrogation
Wikimedia Foundationlead paragraph
Surrogation is a psychological phenomenon found in business practices whereby a measure of a construct of interest evolves to replace that construct.
First usage section
Inspired by work by Yuji Ijiri, the term surrogation was coined by Willie Choi, Gary Hecht, and Bill Tayler in their paper, "Lost in Translation: The Effects of Incentive Compensation on Strategy Surrogation".
lead section, phenomenon-kind classification
Surrogation is a psychological phenomenon found in business practices whereby a measure of a construct of interest evolves to replace that construct.
In Branch: Cognitive Psychology, Lead section
Surrogation is a psychological phenomenon found in business practices whereby a measure of a construct of interest evolves to replace that construct.
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